Ordering & Payments
What Payments methods do you accept?
What Payments methods do you accept?
We accept MasterCard and Visa on our online store.
Can I cancel my order after I placed an order?
Can I cancel my order after I placed an order?
If you would like to cancel an order, please contact us ASAP before the order is processed and shipped out. Once an order is shipped, we are unable to alter or cancel the shipment. Contact US
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! The best and fastest way to contact us is by using our Contact Us Form with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Can I do local pickup at your store?
Can I do local pickup at your store?
If you are in our area and wish to do In-Store pickup. Please use the In-Store Pickup contact form to contact us.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently only accept orders and ship within the 48 continental of the United States (Shipping Policy). For international order, including AK, GU, HI, PR, P. O. Box and AFO/APO/FPO. Please go to our International Shipping Section for detail.
How long will it take to receive my order?
How long will it take to receive my order?
We makes every effort to ship all orders within 1-2 business days of purchase. Standard shipping normally takes 3-5 days, actual shipping times depend on the products and destination. Please go to our Shipping Policy section for detail.
Returns and Refunds
How do I return a product?
How do I return a product?
Only factory defective Items can be returned or for exchange within 48 hours after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Please go to our RMA/Exchange section for more detail.
How long will it take to receive my refund?
How long will it take to receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days
Product Questions
PU Lip Out of Shape?
PU Lip Out of Shape?
Out of shape???
If the product is made of Polyurethane or Urethane and is intended to be more flexible than fiberglass. If the item is out of shape, it will return to its original shape by following these steps:
Leave the item in its original plastic bag sealed, on a sunny day ideally 70+ degrees temperatures on a flat surface for at least 30 Min. to 1 Hr. depending on the temperature.
Add additional weight to areas that are needed, until the desire results are achieved.
Alternative Method- Heat Gun
Use a heat gun, if you do not have access to a heat gun you may use a strong hair dryer. Apply the heat about 1ft. away from the area you are working on but do not leave the heat on one area for more then 2-3 min. as this may cause damage to the surface. You can make small quick passes over the area you working to evenly distribute the heat.
Once the item is back to its desired shape you may leave the item to cool down with a fan if accessible, if not you can leave it to cool at room temperature.